We do our absolute best to provide you with an exceptional experience on the Exchange Extranet and Exchange Community. However, errors do creep up every now and again.
If you run into an issue, please contact the Exchange support team.
As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).
The level of support available to you is based on your EcoXpert™ status.
|Access to tech support|
|Open and track cases, access to Country Level 1 technical support||NO||YES||YES||YES|
|Access to Country Level 2 technical support||NO||NO||YES||YES|
|Access to Global Level 3 technical support||NO||NO||NO||YES|