Web Content Display Web Content Display

Software Support Policies

Web Content Display Web Content Display

Exchange Extranet Support

We do our absolute best to provide you with an exceptional experience on the Exchange Extranet and Exchange Community. However, errors do creep up every now and again.

If you run into an issue, please contact the Exchange support team. 

Contact Us >

Web Content Display Web Content Display

Access to Tech support

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

BENEFITS Non EcoXpert™ EcoXpert
Identified Registered Certified Master
Access to tech support
Open and track cases, access to Country Level 1 technical support NO YES YES YES
Access to Country Level 2 technical support NO NO YES YES
Access to Global Level 3 technical support NO NO NO YES
Pre-sales support NO NO YES YES

Web Content Display Web Content Display

Online Product Support: Knowledgebase

Web Content Display Web Content Display

Online Product Support: Community

Web Content Display Web Content Display

Contact Product Support
Global Product Support
North America (NAM): Building Management Systems
North America (NAM): Field Devices

Web Content Display Web Content Display

BMS Product Quick Help Videos

Generic Search Portlet Generic Search Portlet