As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).
The level of support available to you is based on your EcoXpert™ status.
|Access to Country Level 1 technical support||NO||YES||YES||YES|
|Access to Country Level 2 technical support||NO||NO||YES||YES|
|Access to Global Level 3 technical support1||NO||NO||NO||YES|
|Access to pre-sales support2||NO||NO||YES||YES|
1Contact your sales representative for Global Level 3 Support email address
2Contact your local Project Application Engineer (PAE)