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Software Support Policies

> Building Management Systems
> SmartStruxure Solution

Legacy Product Lines:
> Andover Continuum 
> Satchwell Micronet
> Satchwell Sigma 
> TAC I/A Series
> TAC I/NET
> TAC Vista

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Exchange Extranet Support

We do our absolute best to provide you with an exceptional experience on the Exchange Extranet and Exchange Community. However, errors do creep up every now and again.

If you run into an issue, please contact the Exchange support team. 

Contact Us >

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Access to Tech support

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

BENEFITS Non EcoXpert™ EcoXpert
Identified Registered Certified Master
Access to tech support
Open and track cases, access to Country Level 1 technical support NO YES YES YES
Access to Country Level 2 technical support NO NO YES YES
Access to Global Level 3 technical support NO NO NO YES
Pre-sales support NO NO YES YES

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Online Product Support: Knowledgebase

Quickly and easily find proven and reliable solutions authored by Product Support experts! Explore SmartStruxure Solution articles, as well as articles for the entire BMS product offering.

Explore

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Online Product Support: Community

Collaborate, share, and engage with your peers and Schneider Electric experts! Visit the Exchange Community today.

Explore

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Contact Product Support
Global Product Support

Contact your local Customer Care Center for post-sales support inquiries: You can find the support contact information in your local SE website, within the “Support” section tab. Visit www.schneider-electric.com and select your country of origin.

 

Discover the new mySchneider mobile application: Access Customer Care directly from your mobile by installing the “mySchneider” application onto your Apple or Android device!

North America (NAM): Building Management Systems

Please visit the North America Product Support Request Portal at www.nampss.com - accessible from any mobile device!

North America (NAM): Field Devices

Please email the support team - productsupport.NAM-HVAC@schneider-electric.com

 

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BMS Product Quick Help Videos
We want to share our knowledge! Find what you need, when you need it. Learn short cuts to save you time.

This community space is devoted to sharing best practices, helpful tips and tricks, and instructions in video and document form. We know that there is so much information that we need to know to do our jobs effectively and efficiently and things are constantly changing. Our hope is to provide a resource for you to quickly find the help you need, when you need it.

> Explore

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