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Software Support Policies

Building Management Systems
SmartStruxure Solution

Legacy Product Lines:
Andover Continuum
Satchwell Micronet
Satchwell Sigma
TAC I/A Series
TAC I/NET
TAC Vista

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Exchange Site Support

We do our absolute best to provide you with an exceptional experience on the Exchange Extranet and Exchange Community. However, errors do creep up every now and again.

If you run into an issue, please contact the Exchange Administrators at exchangesupport@schneider-electric.com. We will work to resolve the issue you're experiencing as quickly as possible.

Thank you -- we appreciate your feedback!

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ACCESS TO TECH SUPPORT

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

BENEFITS	Non EcoXpert™
BENEFITS	Identified	Registered	Certified	Master
Access to tech support
Open and track cases, access to Country Level 1 technical support	NO	YES	YES	YES
Access to Country Level 2 technical support	NO	NO	YES	YES
Access to Global Level 3 technical support	NO	NO	NO	YES
Pre-sales support	NO	NO	YES	YES

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Online Product Support: Knowledgebase

Quickly and easily find proven and reliable solutions authored by Product Support experts! Explore SmartStruxure Solution articles, as well as articles for the entire BMS product offering.

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Online Product Support: Community

Collaborate, share, and engage with your peers and Schneider Electric experts! Visit the Exchange Community today.

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Contact Product Support

Global Product Support

North America (NAM): Building Management Systems

North America (NAM): Field Devices

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BMS Product Quick Help Videos

We want to share our knowledge! Find what you need, when you need it. Learn short cuts to save you time.

This community space is devoted to sharing best practices, helpful tips and tricks, and instructions in video and document form. We know that there is so much information that we need to know to do our jobs effectively and efficiently and things are constantly changing. Our hope is to provide a resource for you to quickly find the help you need, when you need it.

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