As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

BENEFITS	Non EcoXpert™
	Identified	Registered	Certified	Master
Access to Country Level 1 technical support	NO	YES	YES	YES
Access to Country Level 2 technical support	NO	NO	YES	YES
Access to Global Level 3 technical support1	NO	NO	NO	YES
Access to pre-sales support2	NO	NO	YES	YES

¹Contact your sales representative for Global Level 3 Support email address

²Contact your local Project Application Engineer (PAE)