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Support Software Policies
> Building Management Systems
> SmartStruxure Solution
Legacy Product Lines
> Andover Continuum
> Satchwell Micronet
> Satchwell Sigma
> TAC I/A Series
> TAC I/NET
> TAC Vista

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Support Benefits for EcoXperts

As an EcoXpert™ partner you have access to an entire ecosystem of digital and human support, designed to provide you with the information and answers you need to succeed in your daily business operations. If escalation is required, additional support to resolve installation, maintenance, and other sales or technical issues about your project is available through Schneider Electric’s Customer Care Center (CCC).

The level of support available to you is based on your EcoXpert™ status.

BENEFITS Non EcoXpert™ EcoXpert
Identified Registered Certified Master
Access to Country Level 1 technical support NO YES YES YES
Access to Country Level 2 technical support NO NO YES YES
Access to Global Level 3 technical support1 NO NO NO YES
Access to pre-sales support2 NO NO YES YES

1Contact your sales representative for Global Level 3 Support email address

2Contact your local Project Application Engineer (PAE)

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Be part of an extended team

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Schneider Electric Customer Care

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EcoXpert Program Support

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Explore the Knowledge Base

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Other Useful Support

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